- Listen to and organize the facts you provide
- Help identify the type of access barrier involved
- Point to relevant official guidance and filing routes
- Help you prepare a more complete record
- Identify questions or documents worth preserving
A practical path forward
You bring the facts.
We help make them clear.
When disability access is denied, it can be difficult to know where to begin. We help people document what happened, understand the likely issue, and find the official channel equipped to respond.
What happens next
A clearer complaint starts with a clearer record.
Every situation is different. This process is designed to reduce confusion without making promises about an agency’s decision or the outcome of a case.
- 01
Tell us what happened
Describe the place, date, people involved, access you requested, and how the organization responded. You do not need to identify the correct law first.
- 02
We organize the record
We help separate the key facts, identify information that may be missing, and preserve a clearer timeline of the incident.
- 03
We map possible routes
Depending on the issue, the right route may involve DOJ, EEOC, HUD, DOT, a state civil rights agency, or another authority.
- 04
You choose the next step
We provide general guidance and official resources. You decide whether to contact an agency, seek legal counsel, or take another available action.
Clear expectations
What we can do and where our role stops.
Knowing the boundaries of our role protects the people who contact us and helps everyone choose an appropriate next step.
- Act as a government or law enforcement agency
- Provide emergency response or guarantee an outcome
- Create a legal relationship through this website
- File an official complaint merely because you contact us
- Pause a filing deadline or preserve a legal claim
Different issue, different route
The right destination matters.
Employment, housing, air travel, government programs, and public accommodations may be handled by different agencies. ADA.gov’s official complaint finder explains the primary federal routes.